Ideas Bank

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas. 

Allow removal of of the add to your donation check box for administrative fees

Because we don't want any confusion over whether their entire donation is going to support the project they are donating to.

  • Guest
  • Sep 25 2019
  • Needs review
  • Attach files
  • Guest commented
    August 01, 2023 16:00

    Agreed. This should be a feature the administrator can customize to include or not.

  • Matt Wells commented
    January 13, 2023 17:13

    Agreed! This extra donation goes to JustGiving / Blackbaud, not to our organization. We believe this creates confusion with the donors, so that they are not giving where they intend. Should have the option to remove this, just as on the Blackbaud online donation forms.

  • Concepcion Gaxiola commented
    August 06, 2021 20:40

    I'm asking for the same thing - the ability to remove the 5% donor covers fees or provide an opt-in selection instead of an opt-out. As the previous comment mentions, our nonprofit believes it is poor form to request extra money to cover organizational costs. I'm not sure this ideas bank is following up.

  • Stephanie commented
    March 11, 2020 17:23

    Just to confirm, are you referring to the 5% donor covers fees option during the check out process? Would you prefer this be removed all together or an option for each organizations to enable based on org-specific preferences?

  • Katie Hendrickson commented
    January 23, 2020 23:13

    Agree! Our University believes it to be very poor form to request extra money for fees.