Ideas Bank

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.

Allow removal of of the add to your donation check box for administrative fees

Because we don't want any confusion over whether their entire donation is going to support the project they are donating to.

Guest
Sep 25 2019
Needs review

Comments (4)
Votes (30)

Attach files

Enter a subject
Matt Wells commented

13 Jan 05:13pm

Agreed! This extra donation goes to JustGiving / Blackbaud, not to our organization. We believe this creates confusion with the donors, so that they are not giving where they intend. Should have the option to remove this, just as on the Blackbaud online donation forms.

×
Attachments Open full size
Concepcion Gaxiola commented

6 Aug, 2021 08:40pm

I'm asking for the same thing - the ability to remove the 5% donor covers fees or provide an opt-in selection instead of an opt-out. As the previous comment mentions, our nonprofit believes it is poor form to request extra money to cover organizational costs. I'm not sure this ideas bank is following up.

×
Attachments Open full size
Stephanie commented

11 Mar, 2020 05:23pm

Just to confirm, are you referring to the 5% donor covers fees option during the check out process? Would you prefer this be removed all together or an option for each organizations to enable based on org-specific preferences?

donorpaysfees.png

×
Attachments Open full size
Katie Hendrickson commented

23 Jan, 2020 11:13pm

Agree! Our University believes it to be very poor form to request extra money for fees.

×
Attachments Open full size