Ideas Bank

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas. 

Email notifications for donations

I was told by customer support that we're unable to set up email notifications when new donations come through. It would be so helpful to be notified for donations where the donor did not chose to remain anonymous so that we can thank them straight away. As a small charity with limited capacity to login and generate a report every day, this would make a really positive difference for us. Thanks for considering our idea!

  • Guest
  • Oct 25 2021
  • Future consideration
  • Attach files
  • David Quirk commented
    20 Feb 22:59

    Surprised that this isn't already a function to be honest. Seems so obvious and basic - please make this happen?

  • Rachel Cavalier commented
    August 08, 2023 14:20

    It would be great to have this when supporters use Giving Checkout - particularly for those who set up a monthly donation through it.

  • Melissa Benjamin commented
    September 06, 2022 21:00

    this is an obvious need, as NXT forms already have this option, Online Express did/does, and the peer-to-peer platform we used to use before switching to this one also had that functionality. Please add!

  • Guest commented
    July 01, 2022 17:11

    This seems like something that should have been implemented day one of developing this program. What nonprofit would NOT want this?? I've been waiting on our test donation notifications for 3 days, wondering what I did wrong, only to find out I only receive notifications for arbitrary 1st, 5th, 15th, etc. "awards"? It's critical for not only stewardship, but also for accounting and donation logging purposes. Please just implement this. It's so obvious it's silly.

  • Mayra Catalán-Orozco commented
    June 15, 2022 22:35

    100%. Adding notifications would be super helpful.

  • Guest commented
    January 21, 2022 14:57

    I could not agree more. No matter the size of the organization, almost every donation platform has the ability to notify a designated person to receive email notification when a donation is made. This is imperative so please add it.

  • Guest commented
    December 22, 2021 16:15

    I agree, VM had this and it massively helps donor retention

    I was told they cant do it as there donor reports are 24 hours later, but even if we got this notification 24 hours later it would still help

  • Guest commented
    November 10, 2021 16:29

    Please make this happen! We are asking too