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Access to donation receipts

The organization should be able to resend the email/ tax receipt to a donor. I know the donor can log in and look it up, but when you're on the phone with a donor, it will enable better customer service if you can do it then and there.

  • Guest
  • Feb 18 2021
  • Future consideration
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  • Guest commented
    26 Aug 15:40

    Our donors oftentimes call for duplicate receipts - we need to be able to reissue through NXT (with the original receipt number)

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  • Allyson Fraser commented
    March 03, 2021 18:31

    I am in 100% agreement with the comment made above. I now have several donors who made gifts via JustGiving, asking for copies of their receipts. Many o f them are elderly and not able to follow directions on how to navigate the JustGiving site. It's much easier to just send them a copy, as we do with Blackbaud Merchant Services donations.

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