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Have a COMPLETE INTEGRATION with Raiser's Edge

  1. I dislike when Blackbaud trots out a new product (Just Giving) that is not completely integrated with Raiser's Edge and still has issues, like not being able to find out if a donor is already in RE without creating a duplicate in the system, like how Online Express works.

  2. Being able to print out a Batch Commit Report, which right now does not exist.

  3. Having the choice to keep or remove the box to cover the fees for your organization on the donation page.

  4. BETTER reports in Just Giving

  5. Carrying over the credit card name, type of card and authorization code into RE.

  6. Up to date notifications of donations made thru Just Giving.

Right now I feel that Just Giving is an incomplete product that does not work well or work like it should. This is just another problem with Blackbaud putting out too many products that are incomplete, don't work well or still have bugs, like RENXT.

  • Guest
  • Sep 2 2020
  • Planned
  • Attach files
  • Amanda Mansour commented
    17 Sep 05:05pm

    I would add that the JustGiving information needs to also appear in Database View - not just NXT!

  • Admin
    Chris Ager commented
    8 Sep 08:50am

    Hi,

    I am the product manager for the RENXT integration. As Jamie mentioned, JustGiving is a platform that has been around for a long time however, the integration with RENXT is new.

    We are constantly looking for feedback to the integration and improvements are being developed.

    It would be good to discuss your experiences further. If you would like to speak further, please ask your Account Executive or Customer Success Manager to get in contact with me so that we can connect about your experiences.

  • Admin
    Jamie Parkins commented
    3 Sep 11:15am

    Hi there and thanks for the feedback, I've forwarded this to our Product Manager who is working on the very JustGiving-RE NXT integration you talk of. Just as context JustGiving is not a new platform. We've been around for 20 years and were recently acquired by Blackbaud, so up and until that point the JustGiving site was built in a way that did not have RE NXT in mind. That may go some way to explaining the lack of integration that is frustrating you. I do hope though that the roadmap out to the remainder of this year and beyond excites you.