Ideas Bank

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas. 

Option to delete "Support Messages" left on campaign donations

We want to ensure that, if an unwholesome message is left, we can remove the message from our campaign donation pages.

  • Katie Hendrickson
  • Jan 24 2020
  • Will not implement
  • Attach files
  • Katie Hendrickson commented
    27 Jan 05:59pm

    Hi Jamie,

     

    We are implementing the software for the first time this week. As such, we have been trying to be proactive. In my conversation w/ customer support, I had been told that deleting comments was not an option. Knowing now that it is, we will be sure to reach out if we have any need for assistance! I greatly appreciate your swift and thorough response.

     

    Thanks,

    Katie

  • Admin
    Jamie Parkins commented
    27 Jan 11:16am

    Hi Katie - we do support that option via our Customer Support team. The count of times this happens is so low that we felt it did not justfiy the development of a feature to enable self service editing/deletion. How often does this problem occur for you?

    Thanks

    Jamie