Ideas Bank

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas. 

Allow donations without creating a Just Giving account or logging on through Facebook.

On competing platforms, when a donor clicks "donate now", they're taken straight to a credit card processing page where they supply their required information, select donation amount, and confirm the donation.

On Just Giving, when a donor clicks "donate now", they're prompted to first Log On, Log On with Facebook, or Create An Account. This extra step is both needless, and drives away traffic before they complete the donation.

  • Ravi Rao
  • Jul 26 2019
  • Attach files
  • Kellie DeMers commented
    14 Feb 06:34pm

    I'm seeing all the comments, inclduing the ones from the  BB consultants, and thinking 'Why isn't JustGiving credit card processing set up in a similar manner to OnLine Express in Raiser's Edge?'   For those who haven't used Online Express, it is a 'module' within Raiser's Edge that allows you to set up your online giving so that it flows right into Raiser's Edge.  You set up the page, like you would do in JustGiving, and then set up the donation area, which asks for specific fields, like name, address, phone, etc., and then put the donation button on the page and tell the page to go live.  People make donations without having to register or create an account.   And for Etap users, our DIY Forms are basically the same process.  If JustGiving can't do that because of programming, maybe they can modify the program to allow for a customized donation button that would allow donors to be redirected if they don't want to register.  Just two thoughts.

  • Admin
    Jamie Parkins commented
    28 Oct, 2019 11:51am

    Yes, guest checkout is not switched on for the US audience in regard to. It is not a control that charities will necessarily have. And where it would be it would be randomly tested (AB style) so there is no guarantee what pot you'd be in at any given time.

  • Ravi Rao commented
    25 Oct, 2019 05:19pm

    Hi Jamie,

     

    What is the difference between creating a crowdfunding vs fundraising page? I would like to test out the guest checkout, but every time I try to create a new campaign in Just Giving, I don't see any way to enable guest checkout. Is this something that we just don't have access to?  

  • Admin
    Jamie Parkins commented
    25 Oct, 2019 08:30am

    Hi Dana

    Guest checkout is still something we're trialling and we know there is a lot of interest in the US. The challenge is to ensure the right amount of information is collected so that we can share supporter/donor details with the charity whilst encouraging people to speed through checkout. We continue to test and will in 2020 certainly be rolling out variations on this.

    So no hard promises right now but watch this space.

    Jamie

  • Dana Shepard commented
    24 Oct, 2019 08:13pm

    Have there been any updates on this?  I don't mind the donor being asked for details (name, address, etc.) but we are getting major push back on the requirement to create an account.  Thanks for any updates you can provide, Jamie!

  • Ravi Rao commented
    29 Jul, 2019 01:36pm

    Hi Jamie,

    I am relieved that this is something already in the works. However, Guest Check Out still adds an extra click after a guest has already clicked "Donate Now" (Facebook and Classy skip this step by taking you directly to a credit card processing page where you type your name, email, and optional password (to create a profile), along with your credit card info.

  • Admin
    Jamie Parkins commented
    29 Jul, 2019 09:58am

    Hi Ravi,

    Nice idea and essentially what you're describing here is Guest Check Out. An approach we are already testing across our platform as I write! (see image below). It is currently deployed 100% on our crowdfunding pages and we'll in turn test and learn across our fundraising pages.

    Balancing the need for users to log in or donate as a guest is a challenge. Charities rely on the details of donors (name, email etc) so that they can cultivate donors into long term supporters but at the same time if guest check out makes it easier and faster for people to donate then that's also a great thing!