Ideas Bank

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas. 

Allow donations without creating a Just Giving account or logging on through Facebook.

On competing platforms, when a donor clicks "donate now", they're taken straight to a credit card processing page where they supply their required information, select donation amount, and confirm the donation.

On Just Giving, when a donor clicks "donate now", they're prompted to first Log On, Log On with Facebook, or Create An Account. This extra step is both needless, and drives away traffic before they complete the donation.

  • Ravi Rao
  • Jul 26 2019
  • Already exists
  • Attach files
  • Admin
    Jamie Parkins commented
    29 Jul 09:58

    Hi Ravi,

    Nice idea and essentially what you're describing here is Guest Check Out. An approach we are already testing across our platform as I write! (see image below). It is currently deployed 100% on our crowdfunding pages and we'll in turn test and learn across our fundraising pages.

    Balancing the need for users to log in or donate as a guest is a challenge. Charities rely on the details of donors (name, email etc) so that they can cultivate donors into long term supporters but at the same time if guest check out makes it easier and faster for people to donate then that's also a great thing!

  • Ravi Rao commented
    29 Jul 13:36

    Hi Jamie,

    I am relieved that this is something already in the works. However, Guest Check Out still adds an extra click after a guest has already clicked "Donate Now" (Facebook and Classy skip this step by taking you directly to a credit card processing page where you type your name, email, and optional password (to create a profile), along with your credit card info.