Ideas Bank

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas. 

 

Merged idea

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Provide help to charity members - not just a library of help topics that don't address real issues Merged

As a charity that pays £18 a month to use JustGiving plus commission on every donation taken, I would expect more than just an online help page with no option to speak directly on the phone to anyone and no live chat option.  I urgently need to log into my charity account but can't and have spent the last hour trying to get in touch with you. I work for a tiny charity with only two members of staff and we can't afford to spend so much time trying to do a simple task like logging into our account.  I am considering leaving JustGiving, as there is NO CUSTOMER SERVICE TO SPEAK OF, despite the fact that you are making money out of our fundraising activity.  It's unethical.

  • Guest
  • May 24 2019
  • Needs review
  • Stephanie commented
    September 30, 2021 21:17

    Real-time Chat Support is available to all JustGiving administrators. Instructions to do so can be found here. So sorry to hear of the frustrations- I hope chatting with support will help in the future.

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