We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
If our organization is frustrated by this miscommunication other organizations are as well. This may be a cultural difference. I know it is a miscommunication because donors have called to ask why i have not acknowledged their online gift only to have me tell them their choice kept the information from them.