Ideas Bank

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.

Shorter payment process

The payment process through bank transfer was long and tortured. Firstly the code sent to my phone didn't come.. twice! Then not only did I have to put in my pin number, my special bank code and my secret password. I also had to find my card reader and fiddle about with that. There has to be a shorter process than this. I only continued with my payment through bloody-minded persistence while shouting at my laptop but I can tell you that you are 100% losing donations from less patient people than me and I'm sure there are lots more out there


  • Guest
  • Jan 23 2023
  • Needs review
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  • Admin
    Paola Richardson commented
    January 24, 2023 16:13

    Thank you for your feedback.

    Please get in touch with our Customer Service so we can ensure you don't experience this issue again.

    Regards

    Paola

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