Ideas Bank

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Please provide the option to NOT issue tax receipts in JustGiving.

We have consolidated receipts for OnlineExpress and don't want to start issuing tax receipts through JustGiving because it's too confusing for donors and our staff. I'm also disappointed in the functionality of the tax receipt system in JustGiving.

  • Guest
  • Sep 28 2021
  • Will not implement
  • Attach files
  • Guest commented
    29 Sep, 2021 02:12pm

    Thanks so much for your follow-up. We have worked with other third party applications that issue tax receipts and it creates so much extra work for us at tax time. We spend a lot of administrative time resending tax receipts that have been issued. Also, when donors receive their consolidated tax receipt from us, they tell us that it���s wrong because they forget that they received a tax receipt through third party giving.

    Our preference is to issue a ���confirmation��� for the gift from JustGiving that includes a notification that the receipt will be issued by Opportunity International Canada in January of the following year with our contact information. Ultimately, we receive the funds and track the giving for all donations in RE.


    Cathy Fraser
    Operations Assistant
    Opportunity International Canada

    A 145 Lincoln Road, Waterloo, ON N2J 2N8
    C 905.320.0386 |���TF 877.867.2448

  • Admin
    Jamie Parkins commented
    29 Sep, 2021 01:53pm

    Hi Cathy,

    Sorry to hear this feedback but I did want to try and get some more clarity from you on this subject.

    Firstly, we are obliged to send donation receipts to all donors that make a donation on JustGiving. In those donation receipts we include the necessary data regarding the donation and in conjunction with local market policy around data sharing. Donors expect from us (JustGiving) a donation receipt and that is often used when they speak with our support teams regarding refunds etc

    Secondly, we're about to introduce a new feature that allows a charity to search through their donations received and generate - on demand - a fresh receipt for a given donation, should you need that for you own records or if you need to resend one to the original donor.

    Does this - based on your feedback - overly concern you? If so, I'd love to hear and understand why?