We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
People make mistakes (sending or posting the wrong url) and we want these donations to count toward their goal no matter what. Having a way to move a donation or apply it to a personal page goal would be so helpful given all the human error that goes with people setting up their pages and communicating!
I have this exact issue today and no way to correct it. Blackbaud actually told me to issue a refund and have the donor redo their gift. That makes no sense and is not a donor focused solution at all. The Administrator of the campaign should be able to make these corrections.
Attachments Open full size