Ideas Bank

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas. 

When a fundraiser's page is created before integration happens, gifts still need to flow through into RE.

I found out today (during month end, ugh) that we have 3 fundraisers' pages in our current campaign that were created before our JustGiving was integrated with RE. The gifts made through those fundraisers' pages have to be manually entered because they don't come into the batches within RE NXT automatically. Please work on fixing this so that all gifts come through once an org is integrated, regardless of when the page was created. I'd be fine with clicking something to refresh if needed, or if it could just happen behind the scenes, that would be great.

  • Heather MacKenzie
  • Dec 3 2020
  • Future consideration
  • Attach files
  • Chris Ager commented
    29 Jul, 2021 10:47am

    Hi Heather, thank you for taking the time to add to the ideas bank. We know that the import of donations to fundraising pages created prior to the integration enablement is causing organisations difficulties and confusion. We are looking into this and will post an update once we have a timeline for release.