Ideas Bank

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas. 

Donation Refund Feedback

We're exploring the idea of a donation refund report and would welcome your feedback.

  • Were you aware that we refunded donations made by donors when requested?

  • Would you like to be notified of such instances when they occur and if so, by which method?

  • Would you be interested in being able to download a donation refund report? If so, what columns of data would you expect to be present in such a report?

Please feel free to share with us any other feedback you have below. Thanks


  • Jamie Parkins
  • Nov 17 2020
  • Shipped
  • Attach files
  • Admin
    Jamie Parkins commented
    18 Jan, 2021 12:55pm

    This feature is now live as we're pleased to say that today we shipped a new Donations Refund report. It is a similar report to our established reporting console so should hold no surprises, but will detail, for the time frame you set, any donations made that have been subsequently refunded to the donor.

    If you log into the charity account you can find this under the Reports tab.

  • Guest commented
    18 Nov, 2020 12:41pm

    I'd like to know the date of the original payment - as we need to reverse this from our records. Sometimes the fundraiser has a lot of payments on lots of different dates so its hard to tell which was the original payment

  • Guest commented
    18 Nov, 2020 09:48am

    it would be useful to have the refunded amount on show same as donated amount? that way we can notice that certain amount has been refunded at a glance.