Ideas Bank

We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas. 

Option to resend donation email receipts

When a donor contacts us because they didn't receive their donation email receipt, there's no way to resend it. Please add this functionality. This is a fairly common request, because donors will often delete confirmation emails without realizing that it is also their gift receipt.

  • Kathy Savory
  • Sep 18 2020
  • Already exists
  • Attach files
  • Rhomil Baylon commented
    30 Sep, 2020 03:50pm

    Donors will normally call the charity to get a copy of their receipt so it will be great if this can be made available under our charity account.

    In addition, this should include both donors with JG account and guest donors.

  • Kathy Savory commented
    18 Sep, 2020 08:30pm

    Hi Jamie - thanks for responding. It would be nice if this feature existed within the charity account. Donors aren't required to create a user account when making a gift. It would be nice for us to be able to provide the service for them.

  • Admin
    Jamie Parkins commented
    18 Sep, 2020 07:48pm

    Hi Kathy,

    We already offer the feature within the consumer account that allows a donor to see previous donations made and to print off or review any past donations they have made. These are presented to the user in the form of a donation receipt with all the necessary information attached.