Ideas Bank
We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
Completely agree with this point. Taking the time to look at how donor information is captured, it seems to vary depending on the payment method.
Card payments for example only ask for a house number and postcode for the address, this is insufficient information for stewardship purposes, especially considering NXT reporting tools cannot provide a breakdown/insight based on Postcode - it can do city or county, but this data will be absent without post-donation processing.
Address validation is quite a time consuming back end process. Other platforms such as Give Panel have integrated an address validator into their online donation forms to allow more complete and accurate data, while JG/Blackbaud is lagging behind, seemingly relying on 3rd party products to fill this gap.
This is absolutely important on the database end.