Ideas Bank

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Allow RE Integration to add in covered fees

In order to match the BBMS reports for better balancing, the integration should import the full amount the donor paid. We want to credit their FULL donation.

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  • May 12 2020
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  • Admin
    Chris Ager commented
    1 Feb, 2021 07:37pm

    Hi Bonnie, it is included in the RENXT gift amount. The actual processing and platform fees are not picked up by the Blackbaud RENXT integration at this time, only when the donor choses to increases their donation to help the organisation to cover the fees. Please reach out to your customer success manager for more information (you can let them know I responded to you).

    In the interest of clarity for the community - at this time, this is applicable to US organisations using the Blackbaud RENXT integration for Blackbaud Peer-to-peer Fundraising, powered by JustGiving and Blackbaud Merchant Services.

  • Bonnie commented
    1 Feb, 2021 12:45pm

    Thank you Chris. Is it included as part of the actual donation amount or included as a separate field in the batch because we need the number for the fee but do not typically include the fee as part of their donation. We might have the opposite problem that everyone here mentioned.

  • Admin
    Chris Ager commented
    1 Feb, 2021 11:31am

    Hi Bonnie,

    The RENXT integration currently pulls in the amount paid by the donor including the donation boost amount. Therefore, if the donor gave $100 and boosted this with an extra 5% to cover the fees, RENXT would show $105.

    I hope that this is reassuring to you otherwise, please do comment back on this idea post.

    Thank you

  • Bonnie commented
    30 Jan, 2021 02:02pm

    Has this been updated since 9/20? Just starting the NXY/Just Giving implementation. This thread scares me.

  • Jane Mara commented
    15 Sep, 2020 05:30pm

    Yes, this is absolutely critical. We need to be able to credit the donor for the full amount they actually gave.

  • Carrie Aranda commented
    7 Jul, 2020 11:24pm

    We just had our first campaign to go along with our first virtual event and had a lot of success. Our team loved the features of JustGiving and have plans to use it for several upcoming events. One of the main reasons we went with JustGiving is the integration with NXT but this is almost a fatal flaw for us. The amount of time that it takes to research each gift to see if the donor covered the processing fees is beginning to negate the ease that integration brings, especially coupled with checking for a duplicate records and fixing records that are created by JustGiving. We have to manually look up each donation and then fix the amount in the RENXT batch.

  • MIchael Bober commented
    2 Jun, 2020 11:26pm

    Yes! Please include the donor consented paid fees into the RE NXT Batches synchronized from JustGiving. This is critical so we can reconcile with our finance department and receipt our donors accurate gift statements. Thanks.

  • Rachel Bailey commented
    1 Jun, 2020 10:33pm

    PLEASE make this a high priority! It took our Accounting department ONE FULL DAY to reconcile credit card donations because BBMS didn't match what was automatically synced to Raiser's Edge in Batches. Without this resolution it is highly unlikely that we will use JustGiving for any future fundraising campaigns.

  • Victoria Mitchell commented
    19 May, 2020 08:08pm

    YES! us too! Are you all going back and changing the amount in NXT?